The University College Outstanding Service to Students Award is awarded to a new and veteran student success advisor or career consultant in the office of Academic and Career Development that demonstrates qualities and practices in accordance with the criteria outlined below.
Recognizing student success advisors and career consultants
Eligibility requirements
The recipients must work as a student success advisor or career consultant and have been employed by Academic and Career Development (ACD) in University College for at least one calendar year prior to receiving the award. The award can be received more than once if at least two years have passed since it was last received.
- New Staff Award—for staff employed one to three years
- Veteran Staff Award—for staff employed for three or more years
Selection process
At the start of the spring semester, a call goes out to students, staff, and faculty for nominations over a four-week period. Communication includes digital signage, emails, social media outreach, and a link to the nomination form.
All who are nominated will have the opportunity to accept the nomination and move forward in the selection process. ACD Leadership verifies that all candidates are in good standing with the university and meet the role and employment requirements for the award.
The Selection committee consists of at least 1 award recipient from the previous two years, 1 Division of Undergraduate Education staff or faculty member, and 1 student. The nominees are to submit their supporting materials which include a cover letter and submission of a survey of the qualities and practices below from at least 1 student, 1 supervisor, and 1 colleague to a common site. The committee members review the materials and complete an evaluation sheet for each nominee. Based on materials submitted and final scores, the committee meets to decide on award winners and shares the decision with the Managing Director and Director of Professional Development. Award recipient information is due to the DUE awards convocation committee in March or April to be included in the program.
Selection matrix
The selection committee will evaluate nominations on the evidence of qualities and practices that distinguish the nominee in the following categories:
- Interpersonal and Communication Skills
- Creates meaningful relationships with students
- Conveys a positive attitude in day-to-day work with students
- Communicates information clearly and concisely
- Shows empathy and a spirit of care for students
- Academic or Career Advising Knowledge and Skills
- Conveys information accurately
- Is knowledgeable about area of expertise and makes few errors
- Makes appropriate referrals
- Monitors student progress and efforts to outreach to students at risk
- Conveys understanding of the developmental needs of students
- Seeks training and professional development opportunities
- Approach to Diversity
- Demonstrates an understanding of the unique needs of students from diverse backgrounds
- Seeks opportunities to learn more about diverse student populations
- Conveys concern for all students
- Teamwork
- Shows evidence of contributions to ACD and the cluster team
- Brings unique ideas or innovations to ACD and the cluster team
- Conveys a positive team spirit, attitude, and behavior
Past recipients
2021–22 Suzanne Guinn
2020–21 Martha Marshall and Grace Klosterman
2019–20 Sara Crawford and Betsy Parker
2018–19 Rachael Carmichael and Martha Marshall
2017–18 Keely Floyd and Michelle Maloney-Mangold
2016–17 Martha Marshall and Terrel Brown
2015–16 Liz Freedman and Matt Boling
2014–15 Enjoli Hampton-Brown and Iyabode Okoro
2013–14 Morris Jones and Martha Marshall
2012–13 Loren Bumbalough and Suzanne Guinn
2011–12 Beth Goodman
2010–11 Gwen Hobley and Frank Rowen
2009–10 Rebecca Wald Stoker
2008–09 Samantha Walters
2007–08 Asha McCauley
2006–07 Julie Mills
2005–06 Kyle McCool
2004–05
2003–04 Yvonne Fitzgerald
2002–03 Gloria Quiroz
2001–02 Larry W. Hill
2000–01 Melissa Phillips Cooper